Cancelling or Modifying Before an Order has Shipped
You may cancel or modify your order anytime prior to shipment. However, if the order has already been shipped out already, then it will goes to next step down below.
Canceling After an Order has been Shipped
If your order has already shipped but has not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee. If it is currently in transit please contact us and we can try and have it returned to sender. If that is not possible, then you will need to return the product by yourself.
Returns After an Order has been Received
Returns are only accepted within 30 days of receiving your order and the product(s) needs to be brand new and never installed. Before returning the order please contact us at psicarbon.info@gmail.com. We will require photos of the product to confirm that it is still in new condition and uninstalled. Any products returned without prior notification will be rejected. If the order is approved for a return we will issue a return label. Please keep all of the original boxes and packaging materials. The return shipping cost will be the responsibility of the customer and shipping there will be non-refundable. The amount to ship back to us will be deducted from the refund as well as a 15% restocking fee.
Please Note: If you choose to return parts and do not package them properly and they are damaged in return shipping, the customer is liable for the damage. FedEx/DHL/UPS does not pay claims out on parts that are damaged and have not been improperly packaged.
Return Deadline
After 30 days we can no longer accept a return. The 30-day period will begin once the package has been delivered.
Product Exchange
If you have purchased the incorrect product or have received the incorrect product please contact us within 7 days of receiving your order. If we shipped the incorrect product we will cover all costs and email you a pre-paid return label. If you have ordered the incorrect product then you will need to pay for the additional shipping costs. In either situation please keep the original box and all packaging materials. Please do not send any order back to us without first reaching out and getting a pre-paid return label from us. If at any time you wish to return the product for a refund the return policy above will apply.
Installation and Fitment Issues
If the product has been installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at psicarbon.info@gmail.com with the issue and accompany it with pictures or a video of the fitment problem. If the product is deemed defective a return label will be issued and a replacement will be sent out once the shipment is received back to us. All fitment issues must be reported to us within 30 days of delivery. After that time frame we are unable to replace the product.
Due to the aftermarket nature and the fact that our products are hand-built, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If you decide to return the item rather than have a free replacement sent out, there will still be a 15% re-stocking fee applied to the refund as well as shipping fees. PSI Carbon backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return.
Shipping Damage
If you have received your product and it is damaged please contact us immediately (psicarbon.info@gmail.com) with pictures of the damaged product, the box, packaging materials and shipping label. Do not throw anything away as we will need photos of everything to submit a claim. Do not install the product. Once it is installed we are unable to file a damage claim. PSI Carbon quality checks each part that leaves our facility. If the product is damaged it has happened during transit and a claim will need to be made with the shipping carrier. In this case, a new product will be sent out to you in exchange for the damaged one. Or if you don't want a replacement, we will do refund back to you. All damages must be reported to PSI Carbon within 7 days of accepting the package, with no exceptions.
Incorrect or Missing Products
If you have received an incorrect product please send us a picture of the product along with your Order Confirmation Number to psicarbon.info@gmail.com. We will issue a return label immediately and once the package is dropped off at your local FedEx location we will send out the correct item. Please test fit and double-check that you have received the correct product before installing. Please note that if you wish to return the product for a refund rather than exchanging it for the correct item the terms and conditions of a return do apply. Once the product is installed we are unable to return it. If your order is missing an item, please reach out to us within 7 days of receiving your order.